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Service Quality Improvement: The Customer Satisfaction Strategy For Health Care
Parrt One Introduction To Service Quality Improvement...1
Part Two The 10 Pillars Of Continuous Improvement...29
Part Three Operational Strategies...257
049H1 | 361.07 LEE S | Perpustakaan STIKes Muhammadiyah Ciamis (D-III Keperawatan H1) | Tersedia |
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